At MyStationary.shop, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward refund and return policy to make the process as easy as possible. Please read the following guidelines carefully to understand how returns and refunds work.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met: Timeframe: You must request a return within 7 days of receiving your order. Condition: The item(s) must be unused, in their original packaging, and in the same condition as when you received them. Proof of Purchase: You must provide a valid order number or receipt. Exclusions: Certain items, such as personalized stationery, opened art supplies, or clearance sale items, may not be eligible for return unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, follow these steps: Contact Us: Email us at [insert contact email] or call us at [insert contact number] within 7 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed. Pack and Ship: Securely pack the item(s) in their original packaging and include the RAN. Ship the package to the address provided by our team. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet our return policy conditions. If approved: Refund Method: Your refund will be processed using the original payment method. Please allow 5-7 business days for the refund to reflect in your account. Partial Refunds: If only part of your order is returned, a partial refund will be issued for the eligible item(s). Non-Refundable Items: Shipping costs are non-refundable unless the return is due to an error on our part.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will either: Replace the Item: Send you a replacement at no additional cost. Issue a Refund: Provide a full refund, including shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired product.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

7. Non-Returnable Items

The following items are non-returnable unless they are defective or damaged: Personalized or custom-made stationery. Opened art supplies (e.g., paints, brushes, sketchbooks). Clearance sale items or items marked as “final sale.”

8. Contact Us

If you have any questions about our refund and return policy, please contact us at: Email: [insert contact email] Phone: [insert contact number] Address: [insert physical address, if applicable]

9. Policy Updates

We reserve the right to update or modify this refund and return policy at any time. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the effective date. Thank you for shopping at MyStationary.shop! We value your trust and are committed to providing you with a hassle-free shopping experience.